Delivery of Conflict Management Training BTEC Level 3

£474.00

Developed to meet the requirements of teachers and trainers who wish to deliver scenario-based conflict management training.

Course Code: S02
Location: Plymouth, Devon UK
Duration: 2 and a half days

Price: £474
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Description

This qualification, which is aimed at those of you who have already achieved a generic training qualification and now require a more specialist qualification to teach conflict management skills to door supervisors, security guards or other customer-facing roles.

This course covers managing conflict in the workplace when dealing with customers, service users or the public, and delivering scenario-based conflict management training.

Once the theoretical side of the course has been completed you will be required to plan, document and put into practice a 15 minute training scenario which will be assessed. You will also be required to complete a portfolio of evidence to include 2 x workbooks and provide dynamic feedback of others work as part of their qualification.

Discount for multiple courses

10% discount on 10+ courses

20% discount on 50+ courses