Conflict Management Level 2


Designed for people seeking to understand how to prevent conflict situations from arising and provides a series of techniques to deal confidently with conflict and hostility.



Course Code: S02
Location: Plymouth, Devon UK
Duration: 2 days

Price: £240
SKU: N/A Category:


This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.

Subjects covered include the role of communication, the assessment of risks in conflict situations and follow up practices after such events.

As part of our course to give the learners a good understanding of conflict management our dedicated trainers will place scenarios on for you, to make the course more realistic.

Course content

  • Know how communication can be used to solve problems and reduce the likelihood of conflict 
  • Know the factors that influence human responses in conflict situations 
  • Know how to assess and reduce risks in conflict situations 
  • Know how to communicate effectively and de-escalate conflict in emotive situations
  • Know good practice to follow after conflict situations

Assessment method

The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 to pass.

Discount for multiple courses

10% discount on 10+ courses

20% discount on 50+ courses