This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.
Subjects covered include the role of communication, the assessment of risks in conflict situations and follow up practices after such events.
As part of our course to give the learners a good understanding of conflict management our dedicated trainers will place scenarios on for you, to make the course more realistic.
The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 to pass.
Anyone that is working in a role that has interactions with another individual.
3 years
